| I need to return all or part of my order. |
| | Please call us at 800.501.1110 to make arrangements for your return. Also, review our "Merchandise Return Policy" under "About AFO". |
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| Can I specify a delivery date for my order? |
| | We have had good timing in specifying a particular delivery date when shipping via FedEx ground. Most orders are shipped FedeX ground. Those which arent shipped FedEX ground are shipped an alternate ground carrier. Alternate ground carriers require an appointment for delivery. |
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| Can I pay by check? |
| | Yes. We accept personal checks and money orders. You can also do a bank draft online. We wait for personal checks to clear before procesing your order. Make payable and send to:
Advanced Furniture Outfitters, Inc.
860 Commerce Drive
Bryan, OH 43506 |
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| I do not live in the United States or Canada but I do have an APO address. Can I still place an order? |
| | We make shipments to APO addresses weighing 70 lbs. or less and they are shipped via the U.S. Postal Service. |
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| My Sauder furniture has been assembled but a piece or several pieces have recently broken and I would like a replacement. |
| | Sauder backs their furniture with a 5 year warranty. Please contact them at 800.523.3987. |
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| I have received my order recently but some pieces are damaged or missing or I am missing the assembly instructions. |
| | If your furniture arrives damaged or pieces or assembly instructions are missing, please contact Sauder at 800.523.3987. If Sauder decides we are responsible for the damages to your furniture we will ship to you a replacement at no charge. |
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| If I placed an order, how long would it take for it to arrive at my door? |
| | Most orders are shipped within three business days from the date of receipt of the order. In most cases you can expect to receive your order in fewer than 8 business days. |
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| I would like to find a local retailer that carries Sauder furniture. |
| | We do not have a list of Sauder retailers. You might try contacting Sauder at 800.523.3987 or visit www.sauder.com. If you cannot find something you like locally, remember we ship most orders within three business days. |
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| I am looking for a particular model number or type of furniture but I cannot find it on the Web site. |
| | Our Web site is up-to-date with the complete Sauder line. If you know of a particular model number and cannot find it on our site, it has either been discontinued or it is a brand new model. If it has been discontinued, we may still be able to get it for you. Please call us at 800.501.1110 for the latest in discontinued inventory. If it is brand new and it isnt on the site yet, please call 800.501.1110. |
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| What are the materials used in the construction of this furniture and does it require assembly? |
| | The furniture ships unassembled and is made of compressed particle board with laminate finish. All Sauder furniture is designed to last a long time, which is why they back everything they make with a full 5 year warranty. A screwdriver and maybe a hammer are normally the only tools require for assembly. Any other special tools required usually come in the box. Easy-to-follow instructions make assembling the furniture a ton of fun. Depending on the size of the furniture, assembly time should take between 1-4 hours. |
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| I would like to place an order but I am wondering about the availability of a particular model or several models. |
| | Basically, if its made by Sauder we can get it and we ship most orders within three days. That includes those items on this Web site as well as items not yet posted on our site. |
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